What is your return/exchange policy?
Everything is returnable and exchangeable
(excluding personalized items and gift boxes) within 30 business days from the day the order ships. Items must be unwashed, unworn, and undamaged to be accepted back. There will be a date stamped on your packing slip to let you know when the items need to be back to us. Anyone from our great Customer Service team will be happy to address any questions or concerns you may have. *Please note that characteristics in the silk or differing embroidery on items are not considered flaws. Our embroidery patterns are all-over designs and depending on how the item is cut for production the embroidery can vary, making every item unique! If you want to exchange them we will be happy to assist you, but it will be considered a regular exchange and exchange shipping will be charged.
How do I place an Exchange order?
For Exchanges, simply place a new order for any new items or sizes that you require, and then follow the return instructions to send back the unused items for a refund. That way you aren't waiting for us to receive your items back before getting the new items to you! Please Note: Any exchange shipping costs are always the responsibility of the buyer unless a mistake was made on the order.
How do I return?
We allow you to send the items back whichever way is convenient for you! You'll want to choose a method that can get the items back to us by the date stamped on the packing slip, but this can typically be done without the extra cost of expediting. We recommend having the package tracked and insured for your peace of mind, but this is completely up to you. Please Note: Return and Exchange shipping is the responsibility of the customer unless a mistake was made on our part.
How soon will I get my refund?
Once the package is received and carefully inspected, it takes 3-5 business days for the refund to be processed. Depending on your bank, it can take an additional 2-3 business days to be reflected on your account. (In rare cases, you may see it on your next statement.) We will contact you by email once the refund has been applied as well. Please Note: $8.50 USD will be withheld from your refund total to cover original shipping charges if you received Free Shipping and then returned items, causing the total of items kept on that order to fall below $150 USD. If you placed an exchange order and paid for exchange shipping, this will not be deducted from your refund total.
